TERMS & CONDITIONS

Effective Date: [31/03/2026]
Last Updated: [31/03/2026]

These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the CompareMyTrip website, mobile application, booking platforms, communication channels and travel-related services.

The website and services are operated by:

Legal Entity Name: COMPAREMYTRIP
Brand Name: CompareMyTrip
Registered Office: CompareMyTrip, WorkFlo, Ranka Junction, #224, 3rd Floor, Old Madras Road, K R Puram, Bengaluru, KAR 560016 (Near TIN Factory Metro Station)

CIN/LLP/Proprietorship Details: Mr. LINGARAJU GOWDA

GSTIN: 29ACWPL4818K1ZR
Customer Support: 080 6927 7012
Email: support@comparemytrip.in

Website: www.comparemytrip.in

By accessing our website, submitting an enquiry, making a booking, making payment, or using any service provided by CompareMyTrip, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use the website or purchase our services.

1. ABOUT COMPAREMYTRIP

CompareMyTrip is a travel services platform offering and/or arranging travel-related products and services including:

• Sunrise treks
• Weekend treks
• Monsoon and forest treks
• Adventure activities
• Domestic holiday packages
• International holiday packages
• Flights
• Hotels and accommodation
• Transportation
• Visa assistance
• Customized travel packages
• Other travel-related services

Depending on the product, CompareMyTrip may act as a travel organiser, travel agent, booking facilitator, intermediary, reseller or coordinator between the customer and one or more third-party travel service providers.

The precise role of CompareMyTrip may differ depending on the service booked.

2. DEFINITIONS

For these Terms:

"Company", "CompareMyTrip", "we", "us" or "our" means the legal entity operating CompareMyTrip.

"Customer", "you" or "your" means the person accessing our platform or purchasing/enquiring about our services.

"Supplier" means an airline, hotel, resort, homestay, transport operator, trek operator, activity provider, DMC, visa service provider, insurance provider or other third-party service provider.

"Booking" means a confirmed reservation for a travel service.

"Enquiry" means a request for information, quotation or availability that has not yet been confirmed as a booking.

"Travel Service" means any travel product or service offered, arranged or facilitated by CompareMyTrip.

3. ELIGIBILITY

You must provide accurate information while using our website and booking services.

Where required by law or by the relevant supplier, customers must meet applicable age, identification, fitness, passport, visa or other eligibility requirements.

Where a booking is made on behalf of other travellers, the person making the booking confirms that they have authority to provide their information and accept these Terms on their behalf.

4. WEBSITE INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However, travel information can change due to:

• Airline changes
• Hotel availability
• Government regulations
• Forest or wildlife restrictions
• Weather conditions
• Road conditions
• Visa regulations
• Supplier policies
• Operational circumstances
• Force majeure events

Accordingly, information shown online may be subject to change before or after booking.

A quotation, itinerary, photograph, description or displayed price does not constitute a guarantee of availability unless expressly confirmed by CompareMyTrip.

5. ENQUIRIES ARE NOT AUTOMATIC BOOKINGS

Submitting an enquiry, WhatsApp message, form, call request or quotation request does not automatically create a confirmed booking.

A booking shall be considered confirmed only when:

1. CompareMyTrip confirms the booking; and
2. The applicable payment has been successfully received; and
3. A booking confirmation, voucher, ticket or other confirmation document is issued, where applicable.

Until confirmation is issued, availability and pricing may change.

6. PRICES

Prices displayed on our website may include or exclude taxes, permits, service fees, convenience fees, supplier charges or other applicable charges depending on the product.

The final payable amount will be communicated before confirmation wherever applicable.

Prices may change because of:

• Supplier price changes
• Airline fare changes
• Foreign exchange fluctuations
• Government taxes
• Permit fees
• Fuel surcharges
• Seasonal pricing
• Availability
• Changes in itinerary

Unless expressly stated otherwise, quotations are subject to availability and validity specified in the quotation.

7. PAYMENTS

Customers may be offered payment through available payment methods including:

• UPI
• Credit cards
• Debit cards
• Net banking
• Payment gateways
• Bank transfer
• Other methods made available by CompareMyTrip

A payment is considered successful only when confirmation is received through the applicable payment system and/or CompareMyTrip.

A payment being debited from a customer's bank account does not automatically mean that a booking has been confirmed.

In the event of a failed, duplicate or incorrectly processed transaction, the customer should contact CompareMyTrip promptly.

8. BOOKING CONFIRMATION

After successful confirmation, CompareMyTrip may issue:

• Booking confirmation
• Invoice
• Travel voucher
• Hotel voucher
• Flight ticket
• Itinerary
• Activity voucher
• Other relevant documents

Customers are responsible for checking all details immediately after receiving confirmation.

Any error relating to passenger names, dates, passport information, destinations or other material details must be reported promptly.

Charges imposed by suppliers for corrections may be payable by the customer.

9. TRAVELLER INFORMATION

Customers must provide accurate information.

This may include:

• Full name
• Date of birth
• Gender where required
• Contact information
• Passport information
• Visa information
• Emergency contact
• Passenger information
• Accommodation details
• Other information necessary to fulfil the booking

CompareMyTrip shall not be responsible for losses arising from incorrect or incomplete information supplied by the customer, subject to applicable law.

10. FLIGHT BOOKINGS

Flight bookings are subject to the fare rules, conditions of carriage and policies of the relevant airline.

Airlines may impose charges for:

• Cancellation
• Rebooking
• Name correction
• Date change
• No-show
• Baggage
• Seat selection
• Meals
• Other ancillary services

Flight schedules are controlled by airlines and may change without notice.

CompareMyTrip will assist customers with applicable airline-related requests to the extent reasonably possible.

Where an airline cancels or changes a flight, the applicable airline rules and fare conditions will apply in addition to these Terms.

11. HOTEL BOOKINGS

Hotel bookings are subject to the hotel's own terms and conditions.

Room availability, room category, check-in/check-out times, deposits, taxes, meal plans, cancellation conditions and additional charges may vary.

Hotels may require:

• Government-issued identification
• Passport
• Security deposit
• Credit-card guarantee
• Local taxes
• Additional charges

Customers must comply with hotel rules.

12. HOLIDAY PACKAGES

Holiday packages may contain a combination of:

• Flights
• Hotels
• Transfers
• Sightseeing
• Activities
• Meals
• Guides
• Permits
• Other travel services

Inclusions and exclusions shall be specified in the quotation, itinerary or booking confirmation.

Unless expressly stated, services not mentioned as included shall be treated as excluded.

Itinerary sequencing may change due to operational requirements while maintaining substantially similar travel objectives where reasonably possible.

13. TREKS AND ADVENTURE ACTIVITIES

Treks and adventure activities involve inherent risks.

Customers must:

• Follow instructions of trek leaders and operators.
• Follow applicable safety rules.
• Disclose relevant information required for safe participation.
• Follow age and fitness requirements.
• Carry required equipment and identification.
• Comply with forest, wildlife and government regulations.

Treks may involve:

• Uneven terrain
• Steep climbs
• Slippery surfaces
• Weather changes
• Remote locations
• Limited medical facilities
• Wildlife
• Road/transport risks
• Physical exertion

CompareMyTrip may modify, postpone, reroute or cancel an activity where reasonably necessary for safety, government restrictions, weather, permits, operational reasons or force majeure.

14. FOREST AND GOVERNMENT PERMITS

Certain destinations require advance permits.

Examples may include forest, wildlife or protected-area destinations.

Permit availability is controlled by the relevant authority and cannot always be guaranteed.

Where a permit is required, the customer may be required to provide accurate identification details within the required timeframe.

Permit fees may be non-refundable where the relevant authority does not provide a refund.

15. VISA ASSISTANCE

CompareMyTrip may provide visa assistance, documentation guidance or application coordination.

However, visa approval is solely determined by the relevant embassy, consulate, immigration authority or government agency.

CompareMyTrip does not guarantee:

• Visa approval
• Visa processing time
• Appointment availability
• Immigration clearance
• Entry into a country
• Duration of stay granted
• Any particular visa outcome

Government/embassy fees may be non-refundable.

Customers remain responsible for providing genuine, complete and accurate documents and information.

16. PASSPORT AND TRAVEL DOCUMENTS

Customers are solely responsible for ensuring that they possess valid:

• Passport
• Visa
• Identity documents
• Permits
• Travel insurance
• Vaccination certificates where required
• Other legally required travel documents

Passport validity and visa requirements may differ by destination.

Customers should verify applicable requirements before travel.

17. CANCELLATION AND REFUNDS

Cancellation and refund requests are governed by the CompareMyTrip Cancellation & Refund Policy applicable to the relevant booking.

Supplier-specific cancellation rules may also apply.

Refunds may be subject to:

• Airline charges
• Hotel cancellation charges
• Trek operator charges
• Permit charges
• Visa/government fees
• Payment gateway charges where applicable
• Service/convenience fees
• Administrative charges
• Non-refundable supplier components

The exact refund amount will depend on the booking and applicable supplier terms.

18. CUSTOMER-REQUESTED CHANGES

Changes to:

• Travel dates
• Passenger names
• Hotels
• Flights
• Destinations
• Activities
• Room categories
• Transfers

may result in additional charges.

Changes are subject to availability and supplier approval.

19. NO-SHOW

If a customer does not report for a confirmed service at the specified time or location, the booking may be treated as a no-show.

No-show charges shall be determined by the applicable supplier and booking conditions.

20. FORCE MAJEURE

CompareMyTrip shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including:

• Natural disasters
• Severe weather
• Floods
• Landslides
• Earthquakes
• Epidemics/pandemics
• Government restrictions
• Political disturbances
• War
• Terrorism
• Strikes
• Civil unrest
• Airport closures
• Road closures
• Forest closures
• Supplier failures
• Airline disruptions
• Technical failures
• Other extraordinary circumstances

Where reasonably possible, CompareMyTrip will assist customers in identifying alternative arrangements.

Additional costs may apply.

21. THIRD-PARTY SERVICE PROVIDERS

Travel services may be provided by independent suppliers.

Their terms may apply in addition to these Terms.

CompareMyTrip may facilitate communication between the customer and supplier but cannot alter supplier policies unless expressly authorised to do so.

22. TRAVEL INSURANCE

Customers are strongly encouraged to obtain appropriate travel insurance.

Unless expressly included in the booking, travel insurance is not included.

Customers are responsible for reviewing policy exclusions, coverage limits and claim procedures.

23. CUSTOMER CONDUCT

Customers shall not:

• Provide false information
• Misuse the website
• Attempt fraudulent bookings
• Use stolen payment methods
• Harass employees or suppliers
• Damage property
• Violate local laws
• Violate trek/activity safety rules
• Use prohibited substances during activities
• Attempt unauthorised access to our systems

CompareMyTrip may take appropriate action in cases of suspected fraud, abuse or unlawful activity, subject to applicable law.

24. INTELLECTUAL PROPERTY

The CompareMyTrip name, logo, website content, graphics, text, photographs, designs, trademarks and other materials are protected by applicable intellectual-property laws.

Users may not reproduce, copy, modify, distribute or commercially exploit our materials without prior written permission, except where permitted by law.

25. USER-GENERATED CONTENT

Where customers voluntarily submit photographs, reviews, testimonials or other content, CompareMyTrip may use such content for legitimate business and promotional purposes subject to applicable law and any permissions required.

Customers must not submit content that infringes third-party rights or contains unlawful material.

26. REVIEWS AND FEEDBACK

Customers are encouraged to provide genuine feedback.

Reviews must not contain:

• False allegations
• Threats
• Hate speech
• Personal information of others
• Illegal content
• Misleading claims

CompareMyTrip may moderate content in accordance with applicable law and platform rules.

27. WEBSITE AVAILABILITY

We aim to maintain reliable website availability but do not guarantee uninterrupted access.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical failures
• Security incidents
• Hosting issues
• Third-party service failures
• Other circumstances beyond reasonable control

28. LIMITATION OF LIABILITY

To the extent permitted by applicable law, CompareMyTrip shall not be responsible for losses arising solely from circumstances outside its reasonable control or from the independent acts or omissions of third-party suppliers.

Nothing in these Terms shall exclude or restrict liability that cannot lawfully be excluded or restricted.

Nothing in these Terms is intended to deprive consumers of rights available under applicable consumer-protection law.

29. INDEMNITY

To the extent permitted by law, the customer agrees to indemnify CompareMyTrip against losses, claims or expenses arising from:

• False information supplied by the customer
• Fraudulent activity
• Violation of applicable law
• Violation of these Terms
• Misuse of the platform
• Unauthorised use of another person's payment method
• Infringement of third-party rights

30. PRIVACY AND PERSONAL DATA

Personal data shall be handled in accordance with the CompareMyTrip Privacy Policy and applicable data-protection law.

By using our services, customers acknowledge that certain information may need to be processed and shared with relevant travel suppliers to fulfil bookings.

Where consent is required, appropriate consent mechanisms shall be provided.

31. ELECTRONIC COMMUNICATIONS

By using CompareMyTrip's services, customers may receive service-related communications through:

• Email
• SMS
• WhatsApp
• Telephone
• Website notifications
• Other communication channels

Transactional communications may continue where necessary to provide a requested service.

Promotional communications shall be handled in accordance with applicable requirements and customer preferences.

32. AI AND AUTOMATED CUSTOMER SUPPORT

CompareMyTrip may use automated systems, including AI-assisted chat or WhatsApp customer-support systems, to:

• Answer frequently asked questions
• Collect enquiry information
• Provide general travel information
• Assist with lead qualification
• Facilitate customer support

Automated responses do not constitute a final booking confirmation unless expressly confirmed by CompareMyTrip.

Customers should verify important booking, payment, visa and refund information through official confirmation channels.

33. COMPLAINTS AND GRIEVANCE REDRESSAL

Customers may submit complaints through:

Grievance Officer: Mr. Lingaraju Gowda
Email: raju.gowda@comparemytrip.in
Phone: +91 95359 76868
Postal Address: [CompareMyTrip, Ranka Junction, #224, 3rd Floor, Old Madras Road, K R Puram, Bengaluru, KAR 560016 (Near TIN Factory Metro Station)

A complaint reference/ticket may be provided where applicable.

CompareMyTrip will process complaints in accordance with applicable law and its internal grievance procedure.

34. GOVERNING LAW

These Terms shall be governed by the laws of India.

Subject to applicable consumer-protection laws and jurisdictional rules, disputes may be subject to the courts/competent authorities having jurisdiction over [BENGALURU, KARNATAKA].

Nothing in this clause is intended to restrict any mandatory jurisdiction or statutory remedy available to a consumer under applicable law.

35. CHANGES TO THESE TERMS

CompareMyTrip may update these Terms from time to time.

The updated version will be published on the website with the applicable effective date.

Material changes may be communicated through appropriate channels where required.

36. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

37. CONTACT

CompareMyTrip
Legal Entity: COMPAREMYTRIP

Registered Address: CompareMyTrip, Ranka Junction, #224, 3rd Floor, Old Madras Road, K R Puram, Bengaluru, KAR 560016 (Near TIN Factory Metro Station)Email: [INSERT]
Phone: 080 6927 7012

Website: www.comparemytrip.in

End of Terms & Conditions